Connecting And Building Trust Behind A Screen

Connecting And Building Trust Behind A Screen written by John Jantsch read more at Duct Tape Marketing







Marketing Podcast with Erica Dhawan







In this episode of the Duct Tape Marketing Podcast, I interview Erica Dhawan. Erica is a globally recognized leadership expert and keynote speaker who helps organizations and leaders innovate faster and further together. She’s also the author of a new book: Digital Body Language: How to Build Trust and Connection, No Matter the Distance.













Key Takeaway:



Humans rely on body language to connect and build trust, but with most of our communication now happening from behind a screen, the traditional body language signals are no longer visible — or are they?



In this episode, Erica Dhawan talks about how to communicate and connect from behind a screen. When you’re on video, it’s much harder to not only see what’s going on and read those signals of others but also to show empathy. Erica shares a few practical tips around how you can create trust and connection, even on the video Zoom call.



Questions I Ask Erica Dhawan:





[1:47] What are the distinct differences between digital body language and the body language that we’re used to sitting across the desk or in a room?


[3:31] Are there body language differences or things that people should be paying attention to or watching out for?


[8:07] What role if somebody doesn’t know you at all, you better over-communicate —is there a scale on that?


[9:56] How do you connect with body language in the digital space?


[13:36] What role do generational differences or even cultural differences play in a disability to communicate?


[15:32] Is there such thing as digital mansplaining?


[16:07] So what are the handful of bad habits that you see all the time that people just need to stop doing?






More About Erica Dhawan:





Her book — Digital Body Language: How to Build Trust and Connection, No Matter the Distance



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Instagram


LinkedIn




More About The Certified Marketing Manager Program Powered by Duct Tape Marketing





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This episode of the Duct Tape Marketing Podcast is brought to you by Duct Tape Marketing Consultant Network.



If you are a consultant or agency or coach, do any of these points ring true: do you have trouble getting in front of enough ideal clients? Are you constantly being forced to compete on price? Are you working too hard and not making enough money?



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